In an emergency, call 911. Support requests are not monitored around the clock.
Participants (InterventionConnect)
For questions about your program, schedule, records or requirements, contact your provider first. Your provider manages your account and can help fastest.
- Enrollment link not working: enrollment links expire. Ask your provider to send a new one.
- Did not get the confirmation email: check your spam or junk folder, then ask your provider for help.
- Can't log in or forgot your password: contact your provider.
- Check-in won't save: make sure location is allowed for your browser. If you have no signal, the check-in is saved on your phone and sent when you're back online.
Providers and staff
Email info@courtbridgesolutions.com with your name, organization and a short description of the problem. Screenshots help. Please do not include participant names or other participant information in your email.
- Adding staff: an organization admin can invite staff from User & Role Management, using "+ Invite Staff Member." Each person gets their own login.
- Enrolling a participant: send an enrollment link from the Clients screen. The participant signs up, then confirms their email before logging in.
Courts, probation officers and agencies
To request a participant's records, use the records request form. The provider reviews and decides each request.
Privacy and data requests
To ask to see, correct or delete information, see our Privacy Policy or email info@courtbridgesolutions.com.
Contact
CourtBridge Solutions LLC
Email: info@courtbridgesolutions.com
We usually reply within one to two business days.